The Difference is in The Details

Buildings that engage BG immediately notice a higher level of service because we provide the results clients value: superior quality, attention to detail and professionalism.

Customization: Serving corporate, institutional, industrial, government and retail markets, BG Service Solutions' extensive knowledge of cleaning alternatives allows you to choose the service regimen appropriate for your needs. Different buildings require different care. Our experience allows us to accommodate your preferences and customize our services to your site's unique characteristics.

Planning: A comprehensive feasibility study is prepared with our initial proposal. We begin by conducting an on-site analysis of the space. Then, we work with you to develop a service program that clearly outlines specific performance goals and benchmarks. Our approach is building-specific, tailored to your needs and incredibly thorough.

The customized Q-Trac monitoring system helps BG ensure on-site excellence for every client.

Execution: Your on-site BG personnel will be a carefully selected team of cleaning professionals. Our human resources department runs background and police checks on all job candidates, and hires only those employees who show the desire, determination and attitude to succeed. Then our employees are rigorously and regularly trained to handle the job. As part of our commitment to a safe and clean environment, our employees receive specialized training from the nation's top building chemical and equipment manufacturers.

Control: When you partner with BG, you are always up to date and in complete control with our proprietary Q-Trac inspection system. Q-Trac is a state-of-the-art, electronic data-collection/sharing method that is used to evaluate your facility. Equipped with a handheld, wireless data collection device, your account manager inspects your facility, evaluating cleaning quality and noting any cleaning deficiencies. This information is then downloaded to a secure section of the BG web site that you can confidentially access whenever you want. The Q-Trac inspection system – and our e-mail alert system that advises you about any maintenance/user problems we've found – are just two more customized solutions developed by BG to ensure your facility is maintained according to your standards.

Customer Service: BG Service Solutions is committed to providing premium service that extends beyond the traditional functions of an outsource provider. First, when you partner with BG, you gain a dedicated account manager who serves as the link between you and BG's on-site team, solving your problems and coordinating your work. Second, your account manager makes regular property visits, evaluating the cleaning and monitoring your property for potential problems – before they occur. Our clients find this level of proactive image management is the embodiment of the BG difference. Third, BG is available to speak with you 24 x 7, anytime, anywhere you need us.